This page outlines the terms, policies, and conditions related to privacy, payments, refunds, content protection, and legal use of services and products offered by Elaine Somerville.

By using this site or purchasing any product, service, or course, you agree to the following terms.

1. Privacy Policy

1.1 Who I Am

This website is owned and operated by Elaine Somerville, based in the United Kingdom. I respect your privacy and protect your data.

1.2 What I Collect

I may collect and store:

  • Your name and contact details (email, phone, address)

  • Payment and billing information (processed securely via third-party platforms)

  • Information you voluntarily provide (via forms, bookings, surveys, etc.)

  • Anonymous website usage data via analytics or cookies

1.3 How I Use Your Info

Your data may be used to:

  • Deliver services, products, or access to programs

  • Communicate with you via email (including newsletters if opted-in)

  • Respond to support requests or inquiries

  • Improve your experience on this site using analytics

Only essential data is collected, and it is stored securely.

1.4 Data Sharing

I do not sell or rent your personal data.
Your data may be shared with secure, GDPR-compliant third-party services that help deliver parts of my business, such as:

  • Stripe or PayPal (for payments)

  • Mastermind.com or course platforms (for digital delivery)

  • Email marketing tools (like ConvertKit or MailerLite)

These services have their own privacy practices which you can review on their websites.

1.5 Cookies

This site uses cookies to:

  • Help it function properly

  • Track usage via analytics

  • Enhance your browsing experience

You may disable cookies in your browser settings at any time.

1.6 Your Rights (under GDPR)

You have the right to:

  • Request a copy of your personal data

  • Ask for correction or deletion

  • Withdraw consent to marketing emails

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

📧 To request data or exercise your rights, contact: [email protected]

2. Refund & Payment Policy

2.1 Payments

  • Payment must be made in full, or through a pre-agreed payment plan, at the time of purchase.

  • Payment plans are a commitment to the full amount, not a subscription you can cancel at any time.

  • It is your responsibility to ensure your payment method remains valid throughout the plan.

  • Missed or late payments may result in paused access and additional late fees.

  • I do not repeatedly chase payments. One reminder is sent, after which access is revoked until payment is resolved.

Please only commit when you’re ready and able to honour the financial agreement.

2.2 Refunds

All purchases are final and non-refundable. This includes, but is not limited to:

  • Downloadable and digital content (PDFs, toolkits, pre-recorded materials)

  • Group programs and workshops (live or recorded)

  • 1:1 mentoring, coaching, or sessions

  • Masterclasses, courses, or memberships

Once accessed, a product or service is considered delivered and consumed.

Please make purchases thoughtfully and ensure you're aligned before committing.

2.3 Transfers or Exchanges (Offered in Place of Refunds)

Refunds are not offered under any circumstances. However, I understand that life happens — so instead of refunds, I offer a one-time transfer or exchange to another course, session, or digital offer of equal or lesser value.

This is my alternative to a refund, offered at my sole discretion, and is not guaranteed.

To be considered for a transfer:

  • You must contact me within 7 days of purchase

  • You must not have accessed, downloaded, or completed the majority of the original content

  • The course, workshop, or program must not have started or finished

  • The replacement must be an existing offer currently available on my website

Transfers are only offered once per client, per product, and cannot be resold or split between multiple offers.

📧 To request a transfer or exchange, please email: [email protected]

3. Intellectual Property & Copyright

All content provided by Elaine Somerville — including PDFs, videos, meditations, graphics, lessons, templates, audio, and downloads — is protected by copyright.

You are granted a personal, non-transferable licence to use the content for your own learning only.

You may not:

  • Copy, reproduce, or share any materials

  • Resell or distribute content to others

  • Use materials in your own programs, sessions, or business

  • Claim my content as your own

Violating these terms may result in legal action. If you'd like to licence or share my work, written permission is required.

📧 Permission requests: [Insert email]

4. Legal Jurisdiction & Terms

This business is operated by Elaine Somerville, based in the United Kingdom, and is governed by the laws of England and Wales.

By purchasing or using this website, you agree that:

  • Governing Law: All matters will be handled under English law.

  • Jurisdiction: Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  • Digital Delivery: All services are delivered digitally and are considered consumed upon access.

  • International Clients: If purchasing from outside the UK, you are responsible for understanding your local tax laws and digital regulations.

  • No Guarantees: While I offer transformational tools and guidance, I do not guarantee specific results — success depends on your energy, effort, and commitment.

5. Final Notes

These policies aren’t here to be harsh — they’re here to honour and protect the energy exchange between us.

I create everything with integrity, heart, and high standards. I expect those who join me to show up with the same level of respect and readiness.

If you’re ever unsure about a product, program, or session, please ask questions before purchasing. I’m here to support aligned decisions, not pressure sales.

📧 All questions and support: [email protected]

Thank you for honouring these boundaries — they make everything flow better for both of us.

6. 6. Founding Member & Testimonial Agreement

If you are joining as a founding member of one of my programs, you are receiving special access, early-bird pricing, and/or bonus content as part of the program's development.

By joining as a founding member, you agree that:

  • You understand this is a first-round delivery, and there may be live edits, updates, or refinements as the content evolves

  • Your feedback will be requested to help shape the final version

  • In exchange for this founding rate or early access, refunds are not available under any circumstances

  • You agree not to share, copy, or distribute materials outside of your personal use

💬 Testimonial Agreement

As a founding member, you will be asked to share feedback or a testimonial (written, audio, or video) about your experience.

By providing a testimonial, you agree that:

  • Your words and submitted content may be used in future marketing and promotional materials

  • Any photos or videos you voluntarily share may also be used

  • Only your first name will be used in association with your testimonial

All testimonials are used respectfully and authentically to reflect real experiences.

📧 Questions? Just reach out: [Insert email]

Newcastle upon Tyne, UK

Site: www.elainesomerville.com

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